FAQ

Frequently Asked Question

First Time Buyers

Why should I make my purchase at the Sinema Store instead of anywhere else?

Sinema enjoys selling local film and music related products that are usually not available in many places. Plus the cost savings we get from operating online are passed to our valued customers in terms of better prices.

Is it safe to do an online payment at your store?

Yes. Our store uses PayPal as its main mode of payment. PayPal is the global leader in online payment solutions that allows you to send money without sharing your financial information. PayPal is also secured by Veri Sign Identity Protection.

Product

How do I know the sizing of the apparel?

Most apparel comes in various sizes. The sizing information is listed in the product page itself. Therefore, for sizing of the apparel, do check directly at the item’s page. Should you have any additional query, do feel free to email us at retail@sinema.sg and we will get back to you as soon as possible.

Where can I get more product information?

All available product information are listed on the product page. Should you have any additional query, feel free to email us at retail@sinema.sg and we will get back to you as soon as possible.

Payment Method

What are the modes of payment?

At Sinema Online Store, We accept PayPal account, credit card, and cheque.

You could reserve the item by selecting 'Self-Collect’.
Call us at 6336 9707 to fix a collection time/date.

Is it possible to pay for my purchase(s) by cheque instead of PayPal, bank transfer or credit card?

Yes for purchases above $100.00. Select cheque payment upon checking-out your items. Once we receive your order, we’ll get in contact with you to verify your mode of payment and then proceed to send you the necessary information required to make payment.

Can I pay by cash?

Yes. Select 'Self-Collect’ during checkout. Cash payment is only applicable at our retail store at 11B Mount Sophia, Old School, #B1-12, Singapore 228466. You can get directions to our shop via our web site, http://www.sinema.sg/about/gettinghere/. However, should you need further assistance, do drop us a call at 6336 9707.

Shopping Experience

Where is your store located at?

Our store is located at 11B Mount Sophia, Old School, #B1-12, Singapore 228466. You can get directions to our shop via our web site, http://www.sinema.sg/about/gettinghere/.

What are your operating hours?

Our usual operating hours are:

Monday to Friday
10am – 6pm

Please call us at 6336 9707 should you need something from our store.

How do I contact you should I have any further enquiries or happen to encounter a problem?

You can contact us at retail@sinema.sg or drop a call to 6336 9707  during our operating hours.

Post Purchase

How do I know if my transaction was successful?

To find out if your transaction was successful, do check the email you have provided us with during the transaction, and you’ll find a invoice issued by us to confirm your order.

Can I cancel my order?

We regret that goods sold are non-refundable. We urge our customers to be certain that they want the items before placing an order with us. However, should you wish for an exchange, do feel free to email us at retail@sinema.sg, and it will be evaluated on a case by case basis. The management reserves all rights to decide on the eligibility of exchange based on our own discretion.

Can I change the billing or shipping address?

Yes. Should you wish to do so, please drop us an email to retail@sinema.sg immediately after your purchase, and do provide us with your invoice number and/or PayPal transaction ID as well as the new address.

How can I print my invoice?

You could simply go to the email that you have provided us with during the transaction and check if the invoice has been emailed to you. If so, just simply print out the issued invoice. However, should you not receive an invoice from us within 3 to 5 working days, please feel free to email us at retail@sinema.sg to enquire.

Tracking Orders

How to identify my tracking/order number?

The tracking/order number can be found at the end of your PayPal invoice, known as the PayPal Transaction ID or the invoice number on the invoice sent to you by us via email.

How can I track my order?

Please give us an email at retail@sinema.sg

I have not received my order yet?

It takes up to 3 to 5 working days to get your item mailed to you locally, or 7 to 12 working days internationally. Public holidays, saturdays, and sundays are not considered working days. If you have not received your items within the above stated time, please email us at retail@sinema.sg together with your PayPal transaction ID or your invoice number and we will get back to you as soon as possible.

Delivery

What is your delivery time?

Please allow a day for the order to be processed. It takes up to 3 to 5 working days to get your item mailed to you locally, or 7 to 12 working days internationally. Public holidays, saturdays, and sundays are not considered working days.

How much does my delivery cost?

Postage is calculated based on the weight of your purchases and the recipients’ country. It is reflected during your checkout.

What if I am not at home when the courier arrives?

For registered mail, the courier will leave behind a note. Call the customer service number indicated on the note to arrange for a redelivery, which is free of charge. If you did not receive any note, do feel free to drop us an email at retail@sinema.sg

I think my mail might have been misplaced, What should i do?

Please give us an email at retail@sinema.sg

Self-collection

I need the items urgently, is it possible to do a self collection?

Yes. However, if you wish to do a self collection, you would have to stop short of making your payment during the transaction or email us at retail@sinema.sg immediately after your purchase. Once we receive your order, we’ll get in contact with you to verify your mode of payment and then proceed to make the necessary arrangements for the pickup.

Otherwise, you could just drop by our store to purchase your items directly.

What do I need to bring for verification when coming to collect my item(s)?

For verification purposes, do bring along the invoice issued by us or by PayPal via email, along with your identification card and credit card.

Return and/or exchange policies?

How do I make a return of my purchase if its incorrect, faulty or damaged?

Should you receive any item that you did not order, or that it prove to be faulty or damaged, please contact us at retail@sinema.sg

I bought the wrong item, can i return or exchange it?

All purchases made are non-refundable.

However, you can request for an exchange which will be considered on a case by case basis.

All exchanges made must be accompanied by the invoice issued, within 30 days. Items to be exchanged should be in brand new condition – apparel must not have been worn, altered, washed or damaged in any way. For DVDs and CDs, unless item is faulty, or else, exchanged item should be sealed in the original form.

Items that are damaged, or no longer in brand new condition in one way or another will not be eligible for exchange.

The management reserves all rights to decide on the eligibility of exchange based on our own discretion.

We do not refund shipping charges and handling charges.

To make an exchange, please email us at retail@sinema.sg with the following details:

Item:
Invoice number:
PayPal invoice number:

Exchange for
Item:
Colour (if applicable)
Size (if applicable)
Price:

Name:
Contact number:
Email:

Technical Errors

What if I am unable to view all items that should appear in my shopping cart?

Kindly turn on your cookies or upgrade to a higher browser version.

Others

How do I get updates on new arrivals?

Do join our facebook group at http://www.facebook.com/SinemaOldSchool or our google group via our website at www.sinema.sg for latest updates!